{"id":49,"date":"2019-09-05T16:53:42","date_gmt":"2019-09-05T15:53:42","guid":{"rendered":"http:\/\/www.pottonvets.co.uk\/?page_id=49"},"modified":"2026-01-29T16:21:15","modified_gmt":"2026-01-29T16:21:15","slug":"terms-conditions","status":"publish","type":"page","link":"https:\/\/www.pottonvets.co.uk\/prometheus\/terms-conditions\/","title":{"rendered":"Terms & Conditions"},"content":{"rendered":"\t\t
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Terms & Conditions<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Fees<\/h5>

All fees<\/strong>, diet & drug charges are subject to VAT at the current rate.\u00a0 Fee levels are determined by the time spent on the case and according to medication, materials, consumables and diets use.\u00a0 Details of our fees are available on request and a detailed invoice is provided on request.<\/p>

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Estimates of treatment costs<\/h5>

We will, upon request be pleased to provide an estimate as to the probable costs of treatment.\u00a0 Please bear in mind that any estimate given can only be approximate as sometimes an animal\u2019s treatment may not follow a conventional course.<\/p>

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Method of payment<\/h5>

Accounts are due for settlement in full at the end of the consultation<\/strong>, the discharge of your pet or upon collection of medication\/diets.\u00a0 Your invoice may be settled using Cash, Debit\/credit card \u2013 Switch\/Maestro, solo, Delta, Mastercard or Visa.<\/p>

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Settlement Terms<\/h5>

All invoices are to be settled at the end of the consultation, <\/strong>the discharge of your pet or upon collection of medication\/diets.\u00a0 Payments for special orders must be paid at the time the order is placed.\u00a0 <\/strong>If there is an outstanding invoice, reminders will be sent which will incur administrative costs<\/strong> for which you will remain liable.\u00a0 Overdue accounts, after due notice will be referred to our Debt Collection Agency or the County Courts if satisfactory repayment arrangements have not been made with us.\u00a0 On being handed over to the debt collector, 25%will be added to the outstanding balance to cover the debt collectors fee and other costs associated with collection of your debt.\u00a0 Any cheque that you issue which is returned unpaid, any credit card payment not honoured, and any cash tendered that is found to be counterfeit will result in your balance being restored to the original sum together with any fees incurred in the process.<\/p>

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Pet health insurance<\/h5>

While it is your responsibility to settle your account with us and then reclaim the fees from your insurance company, we are happy to assist you with this.\u00a0 In rare cases we may, at our discretion, be able to obtain settlement of your fees directly from the insurance company once you have paid the excess.\u00a0 You will remain responsible for any amount not paid by the insurance company, for whatever reason. <\/strong>There is a fee for direct claims. There are some insurance companies from which we will not make direct claims.<\/p>

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Home visits<\/h5>

We are happy to make Home Visits during normal working hours and by prior arrangement only.\u00a0 There is an additional fee for Home Visits.<\/strong><\/p>

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Complaints<\/h5>

Whilst we hope that our service does not give you cause for complaint, if there is something you wish to bring to our attention, please contact the Practice Manager.\u00a0 If your complaint can be resolved immediately, we will do so otherwise your complaint will be acknowledged and the incident investigated.\u00a0 You will be contacted within 7-10 days.<\/p>

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Feedback<\/h5>

We are always striving to improve the service we provide and any comments, positive or negative, will be gratefully received.\u00a0 If you are unhappy with any aspect of your visit, please let us know.\u00a0 We always value your feedback.<\/p>

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Ownership of Records<\/h5>

Case records are the property of and will be retained by Potton Vets.\u00a0 By acknowledging these terms & conditions you<\/strong> give Potton vets permission to transfer your animal\u2019s clinical notes \u2013 which may include personal details \u2013 to vets taking over your animal\u2019s care, insurance companies so they can process insurance claims and other regulatory bodies.\u00a0 Potton Vets will request a copy of your pet\u2019s clinical records from your pervious vets when an animal first registers.<\/p>

Even though a charge may be made for carrying out an investigation and interpreting the results, ownership of the resulting records (e.g. x-ray, ECG, ultrasound) remains the property of Potton Vets<\/p>

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Medicines supply<\/h5>

We can only supply prescription medication to registered clients with animals under our care.\u00a0 To continue to receive prescription medicines, your pet must have regular rechecks every 3-12 months, depending on the patients needs.\u00a0 We require at least 48 hours\u2019 notice for a repeat prescription.\u00a0 <\/strong>Once medication is purchased and left the practice, it cannot be returned for a refund.\u00a0 We can, however, safely dispose of any unwanted medication for you, if required.<\/p>

A written prescription for medication is available on request.\u00a0 48 hours\u2019 notice is required <\/strong>for written prescriptions and your pet must still have regular checks every 3-12 months depending on the patients needs.\u00a0 There is a charge (equivalent to 5 minutes time) made for issuing written prescriptions.<\/p>

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Use of images\/clinical information<\/h5>

We may use images and\/or anonymized clinical information about cases in online and printed media to demonstrate conditions and treatment\/preventative options.\u00a0 By acknowledging these terms & conditions <\/strong>you give Potton Vets permission for using these.\u00a0 Contact Potton Vets if you wish to withdraw this permission.<\/p>

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Security and training<\/h5>

For security, staff training and the prevention and detection of crime, CCTV is in operation and all telephone calls are recorded.<\/strong><\/p>

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Variation in Terms and Conditions of Business<\/h5>

No addition or variation of these conditions will bind the practice unless specifically agreed in writing by the director.\u00a0 Additionally, no agent or person employed by or under contract with the practice has the authority to alter or vary these terms and conditions in any way.<\/p>

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Data Protection Act<\/h5>

We may obtain, use, process and disclose personal data about you in order that we may discharge our duties as your veterinary surgeon under these standard terms of business, and for other related purposes including updating and enhancing client records, analysis for management purposes and statutory returns, crime prevention and legal and regulatory compliance.\u00a0 You have a right of access, under data protection legislation, to the personal data that we hold about you.\u00a0 We confirm that when processing data on your behalf we will comply with the Data Protection Act 1988.\u00a0 For the purposes of the Data Protection Act 1988, the data controller in relation to personal data supplied about you is the Practice Manager.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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Fees All fees, diet & drug charges are subject to VAT at the current rate.\u00a0 Fee levels are determined by the time spent on the case and according to medication, materials, consumables and diets use.\u00a0 Details of our fees are available on request and a detailed invoice is provided on request. \u00a0 Estimates of treatment […]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_exactmetrics_skip_tracking":false,"_exactmetrics_sitenote_active":false,"_exactmetrics_sitenote_note":"","_exactmetrics_sitenote_category":0,"footnotes":""},"class_list":["post-49","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nPotton Vets terms and conditions<\/title>\n<meta name=\"description\" content=\"Read the terms and conditions of the Potton Vets vet practice\" \/>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, 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