Covid-19 Adjusted Opening Hours

Coronavirus advice for Potton Vet's clients

Opening hours:  28 March – mid April

 

We are available on the phone or video-consulations:

Weekdays: 8:30am – 7pm.

Saturdays: 8:30am – Midday.

 

When is there someone in the building at the Market Square?

Weekday opening:  10am – 2pm  Please call first.

Saturday Opening:  10am – Midday  Please call first.

 

We are available to help you and your pets if needed throughout the day.

Please bear in mind we are trying our very best to help you and you pets and keep everyone safe at the same time.

The situation will be reassessed in roughly 2 weeks when new regulations are announced.

We do not expect any vaccination breakdowns for this period in pets who have had regular vaccinations in the past.

 

 

Covid19 has changed the way we work.

 

We are no longer doing routine booster vaccinations or routine procedures/surgeries, e.g. neutering, clip claws etc until government and governing body reassessment in mid April.

We are available for video or telephonic consultations throughout the day with a vet or a nurse for any queries you may have (ideally between 10am and 2pm when we know there is someone at the surgery).

There are members of the team in the building at Potton Vets from 10am and 2pm weekdays, this is the time to collect medications, food and anything else you may need, please call us and we will arrange a collection time slot for you, so that we don’t have queues outside the door.

If consultations or treatment is needed, we will arrange a mutually convenient time  – usually between 10am and 2pm.

We really appreciate your ongoing patience and support.

We all wish you well during this trying time, please keep safe.

Alan, Rene and all of us at Potton Vets.

Video-consulations

 

COVID-19 Update

Coronavirus advice for Potton Vet's clients

Following yesterday’s government announcements we are having to make some changes.

 

Covid19 has changed the way we work.

We will still make every effort to support you and ensure your pet’s welfare, but we have to minimise person to person contact and keep everyone as safe as possible.

 

Further changes we are implementing today

To ensure social distancing:

  • Always call us before and don’t enter the building unless we have specifically asked you to do so.
  • If you need to collect medication/food or anything else, call us and we will get it ready for you to collect, outside the building at a prearranged time.
  • If you think your pets needs to be seen by a vet or a nurse, a video and/or telephonic appointment will be arranged initially, if you need to bring them in, this will be done as part of the consultation fee. We may be able to dispense treatment to be collected as above.
  • If together with you we feel your pet needs further diagnostics or treatment then we will arrange your consent and a time for you to come to the surgery and hand them over to us at the door.
  • Once we’ve done what we need to do, we will contact you and discuss the case by phone or video, and arrange a time for you to collect them.
  • We want to keep our pets healthy and you and ourselves safe during this very difficult time.
  • We are here to help you, please call us.

 

We all wish you well during this trying time, please keep safe.
Alan, Rene and all of us at Potton Vets.

 

Coronavirus Advice and Information for our clients

Coronavirus advice for Potton Vet's clients

We are still open to treat your pets but we ask, in order to keep everyone safe, that you do not come into the practice if you have a fever or new, persistent cough.

Call the practice on 01767 260007 and we will be happy to help.

NEW! Vet video consultations are now available.
Read more about how our vet video call service works.

Please try to keep distance between you and other people in the practice and continue to wash your hands regularly and thoroughly.

It is reasonable to assume pets are not affected by Covid19.

Let’s all try to keep safe during these difficult times and we wish you all continuing good health

Regards
René and Alan Shackleton, Potton Vets